Privacy policy
PRIVACY POLICY
Last updated: December 19, 2025
PuffyTails operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience. PuffyTails uses Shopify to power its ecommerce platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Services, make a purchase, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. Personal information does not include data that has been anonymized or de-identified.
Depending on how you interact with our Services, we may collect personal information including your name, billing address, shipping address, phone number, email address, payment method, transaction details, payment confirmation, account credentials, preferences, products viewed or purchased, communications with customer support, IP address, browser type, device identifiers, network information, and usage data related to how you navigate and interact with the Services.
SOURCES OF PERSONAL INFORMATION
We collect personal information directly from you when you place an order, create an account, or contact us. We also collect information automatically through cookies and similar technologies when you use our website. In some cases, we receive personal information from service providers who help operate our business or from partners and third parties where permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
We use personal information to provide, operate, and improve the Services, process payments, fulfill orders, communicate with you regarding orders or customer support inquiries, personalize your shopping experience, send marketing or promotional communications where permitted by law, detect and prevent fraud or security incidents, and comply with legal obligations and enforce our policies.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to Shopify and other service providers that support payment processing, fulfillment, analytics, hosting, and customer service. We may also share information with business or marketing partners where permitted by law, when you direct or consent to such disclosure, to comply with legal obligations or lawful requests, or in connection with a business transaction such as a merger, acquisition, or bankruptcy.
RELATIONSHIP WITH SHOPIFY
Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve its services. Information submitted through our store may be transferred to and processed in countries other than where you reside.
To learn more about Shopify’s privacy practices, visit:
https://privacy.shopify.com/en
THIRD-PARTY LINKS
Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
CHILDREN’S PRIVACY
The Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
DATA SECURITY AND RETENTION
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have rights to access, correct, delete, or receive a copy of your personal information, as well as to opt out of certain uses such as targeted advertising. You may exercise these rights by contacting us using the information below. We may need to verify your identity before processing your request.
We do not discriminate against individuals for exercising their privacy rights.
INTERNATIONAL TRANSFERS
Your personal information may be transferred to and processed in countries outside of your country of residence. Where required, we rely on legally recognized data transfer mechanisms to protect your information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, contact us at:
PuffyTails
745 Atlanta Road Suite 208
Cumming, GA 30040
United States
Email: support@pufftails.com
Phone: +1-888-882-2880