Refund policy
REFUND POLICY
Last updated: December 19, 2025
At PuffyTails, customer satisfaction is important to us. Please review this policy carefully before placing an order.
SHIPPING LOCATION
PuffyTails currently ships only within the United States. International shipping is not available at this time.
REFUND ELIGIBILITY (NO RETURNS ACCEPTED)
We offer a 30-day refund request window. This means you have 30 days from the date of delivery to request a refund.
PuffyTails does not accept product returns. Any products mailed back to us without prior authorization will not be accepted or processed.
To be eligible for a refund, the request must be submitted within 30 days of delivery, valid proof of purchase such as an order number or receipt must be provided, and all refund requests are reviewed and approved at our discretion.
HOW TO REQUEST A REFUND
To request a refund, contact us at:
When submitting a request, please include your order number, the reason for the refund request, and photos if the item arrived damaged or incorrect.
Do not mail products back unless explicitly instructed.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact support@pufftails.com within 7 days of delivery. Include your order number and photos so we can evaluate the issue and determine an appropriate resolution, which may include a refund or replacement.
NON-REFUNDABLE ITEMS
Refunds are not available for requests submitted more than 30 days after delivery, gift cards, promotional or free items, orders showing evidence of misuse, abuse, or fraud, or excessive or repeated refund requests at our discretion.
REFUND PROCESSING
If approved, refunds are issued to the original payment method. Processing typically takes 5 to 10 business days, although your bank or credit card issuer may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact support@pufftails.com.
EXCHANGES
PuffyTails does not offer exchanges. If a refund is approved, a new order may be placed separately.
CONTACT INFORMATION
For any questions related to refunds, please contact us at: