Shipping policy

SHIPPING POLICY

Last updated: December 19, 2025

Thank you for shopping with PuffyTails. Please review the information below regarding order processing and shipping.

SHIPPING DESTINATIONS

PuffyTails currently ships only within the United States. International shipping is not available at this time.

ORDER PROCESSING TIME

Orders are typically processed within 1 to 3 business days, excluding weekends and holidays, after payment has been successfully processed.

During periods of high order volume or holidays, processing times may be extended.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping costs are calculated and displayed at checkout.

Estimated delivery times begin after order processing and may vary depending on your location and the shipping method selected. All delivery times are estimates only and are not guaranteed.

SHIPPING CARRIERS

Orders are shipped using major U.S. carriers. Carrier selection may vary based on order size, destination, and fulfillment location.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear.

INCORRECT OR INCOMPLETE ADDRESSES

Please ensure your shipping address is accurate at checkout. PuffyTails is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Orders returned due to address errors may not be eligible for reshipment or refund.

SHIPPING DELAYS

PuffyTails is not responsible for shipping delays caused by carriers, weather conditions, natural events, or other circumstances beyond our control.

Once an order has been handed over to the carrier, delivery timing and handling are the responsibility of the carrier.

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or appears to be lost in transit, please contact support@pufftails.com within 7 days of delivery and include your order number and photos, if applicable.

We will review the issue and determine an appropriate resolution in accordance with our Refund Policy.

NO PRODUCT RETURNS

PuffyTails does not accept product returns. Refund requests, if eligible, are handled in accordance with our Refund Policy.

Please do not mail products back unless explicitly instructed.

CONTACT INFORMATION

If you have questions regarding shipping, please contact us at:

PuffyTails LLC
745 Atlanta Road Suite 208
Cumming, GA 30040
United States

Email: support@pufftails.com
Phone: +1-888-882-2880